These are not gauze pads or diapers we can go to the local pharmacy to get. So from 9:43am when the package was retracted by sender until this morning (next day), no communication We are on Day 8 of using a disposable cannula. I log o to *** at 4:45pm to see where the package it to find out that the package was retracted by sender just after my email that morning. I then tell her if you log onto ***, you will see that it is in ***. Yesterday, I log onto *** to AGAIN *** THAT THEY ARE OUT FOR DELIVERY IN ******** I email *******, she doesnt call, she sends me a screen shot of the order. She said she spoke with her manager and her manager and other execs familiar deeply applies and it wont happen again. She overnighted again I log onto *** to find that it is out for delivery in ********! I again reached out to *******. She assured me it was a glitch in their system and the template wasnt updated. ******* overnighted the cannulas.to an address we have not lived at for 2 years. In March we received the correct Trach and inner cannulas (disposable) April we received the Trach and OLD CANNULAS AGAIN! I reached out to ******* on April 8.it is now the 15th and we still have yet to receive the one-time us disposable cannulas for a patient who is prone to pneumonia. I reached out to ******* in February to correct this issue. Problem is, they were still sending the inner cannula compatable with the previous Trach. We started receiving a NEW Trach, since the last was no longer available. The Trach has an inner cannula that is compatable with the Trach. Im tired of landauers ** I've kept quiet for many years I'm done keeping quiet. I know i wont be recommending this company and going forward i will tell all my doctors and friends find anyother company. As a social worker they have no empathy or sympathy towards the patients. Honestly i wish they could just shut this company down, fire everyone to rehire competent people or make every employee go through sensitivity and inclusion seminars to learn how to speak to people. They purposely waited till i owned the machine to say **** and said in such a nasty attitude that the machine is mines and deal with ********. She had nothing to say and tried to act as if it was my responsibility to find out if i had a **** or not pure nonsense. Why did i get a **** now if it was since January and why didn't anyone call from the company to inform of me anything months ago. The supervisor tells me the the payment put on hold is only good for the time i called which makes no sense. Now mind you i called yesterday and was told i would not be billed pending the manufacturers investigation due to having 2 recalled machines. This supervisor was ignored anythimg i said refused to give me my money back. She had nerve to tell me i should have notified them of the recall which is obsurd because they have nothing in writing stating in the event of a recall and you don't own the machine yet notify them.Nor when my docs office contacted them for me to get another machine did they say anything. The customer rep ******* help so iasked for a supervisor and got one with a nasty ignorant attitude. i called telling them about the machine with the **** and me being sick. I have a CPAP from them that has been recalled they did not inform me the patient which is fine but i have not used the machine in almost a year and they sent me a **** from January, which is 2 days ago. No:5 Şişli / İstanbulīeijing Landauer Radiation Monitoring Technology Co.This company has to be the absolute worse in all my years of dealing with this ompany, I have never ever been unhappy with them. Kidlington, Oxford OX5 1JE, United Kingdomġ9 Mayıs Mah. Contact us at any of the following locations. LANDAUER is a leading provider of radiation safety products and services around the world.
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